For a parent in precarious crisis, the mediation process is just one more scary event. I was petrified. Nancy helped to calm my nerves by explaining more clearly what a mediator does and does not do. She explained that the mediator wasn’t interested in blame, and would focus only on the issues at hand.She also told me that I could ask to speak to the mediator alone, which greatly relieved my anxiety. Thanks to Nancy for making my mediation process much less intimidating!  Bethany LaShell, North Carolina